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Accessibility

Perth Concert Hall has the following facilities:

Access Seating – Auditorium The range of accessible seating may vary by event. Please contact the Perth Concert Hall box office on (08) 9231 9999  (available weekdays 9am to 5pm).
Ambulant Toilets Within main toilet facilities on all four levels of venue.
Auditorium Audio Assistance

To ensure all patrons can get the best possible performance experience, Perth Concert Hall now offers the Sennheiser MobileConnect Personal Hearing Assistance system. The Sennheiser MobileConnect Personal Hearing Assistance system delivers high definition sound from your own mobile phone to your ears via an assistive listening app. 

Using the MobileConnect app, you have access to an audio channel that provides hearing assistance. The Personal Hearing Assistant feature makes it possible to adjust the live audio stream individually. An intuitive user interface enables users to easily adapt the audio signal to their own particular hearing preferences. As well as this, patrons have the option of choosing 'Audio Description'. See below for more information.
Baby Change Facilities

Available in three locations - the Universal Access Toilet (Main Foyer), Ladies Ambulant Toilet (Main Foyer) and Ladies Toilet (Cafe)
Quiet Rooms

Available behind our Reception area, we have two quiet rooms available during events for patrons to use when needed for any reason. Please see the Front of House Manager to inquire about using these spaces. 
Water for Service Animals

We have water bowls available behind Reception for patrons' service dogs. Please see Front of House Manager and they will be happy to assist you. 
Parking (ACROD Bays)

3 temporary ACROD bays are available for events only. These are located at the front of the venue, opposite the flag poles.

1. These bays are available for use by patrons attending events at the venue only.
2. These bays can be booked in advance by calling PCH Reception on 9231 9900.
3. ACROD Stickers must be made visible on the dashboard of vehicle, otherwise a $300 fine from the City of Perth may be incurred.
Vehicle Drop Off Area St Georges Terrace forecourt or between Government House and Perth Concert Hall via St Georges Terrace
Lift

The lift goes to all levels of the venue.

Please note the lift operates during business hours and performances only. 
Public Transport Access, including CAT Bus RED CAT
Exterior Lighting and Directional Signage Yes

 

Auditorium Audio Assistance at Perth Concert Hall

To ensure all patrons can get the best possible performance experience, Perth Concert Hall now offers the Sennheiser MobileConnect Personal Hearing Assistance system. The Sennheiser MobileConnect Personal Hearing Assistance system delivers high definition sound from your own mobile phone to your ears via an assistive listening app. 

Using the MobileConnect app, you have access to an audio channel that provides hearing assistance. The Personal Hearing Assistant feature makes it possible to adjust the live audio stream individually. An intuitive user interface enables users to easily adapt the audio signal to their own particular hearing preferences.  

How to use Sennheiser MobileConnect at Perth Concert Hall

You have two options: 

  • Download the Sennheiser MobileConnect app to your own smartphone and use your phone.
  • Borrow an iPod from Perth Concert Hall for the duration of the performance.

Use your own smartphone 

  1. Download Sennheiser MobileConnect from the iTunes store or Google Play. We recommend downloading the app before heading to Perth Concert Hall.
  2. Bring your own earphones/headphones for use with your smartphone.
  3. Once you have taken your seat in the auditorium, connect your smartphone to the wireless network “PCH MobileConnect”
  4. Open the Sennheiser MobileConnect app.
  5. Select English (only option available).
  6. Adjust the sound volume to suit your needs. 

Borrow an iPod from Perth Concert Hall 

  1. Borrow an iPod from the Front-of-House Manager Desk in the Ground Floor foyer (Level 1) of Perth Concert Hall. Please bring a driver’s license or other official form of ID which Perth Concert Hall will retain until you return the iPod. We recommend you bring your own earphones/headphones.
  2. Open the Sennheiser MobileConnect app.
  3. Select English (only option available).
  4. Adjust the sound volume to suit your needs.
  5. Return the iPod to the Front-of-House Manager Desk after the performance and collect your ID.

Please note:

Headphones or in-ear earphones must be used so that other patrons are not affected by the sound volume of your audio feed.

The Sennheiser wireless transmitter is located at the front of the stage, so you will only be able to receive the audio signal in the auditorium, but not in the foyers.

Questions?

Please contact our ushers or Front of House Manager if you have questions or require assistance at the venue, or call 9231 9900 during business hours.

 

Accessibility - More Information

For further information regarding accessibility please call the Perth Concert Hall during reception hours on (08) 9231 9900.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS) www.relayservice.com.au: 

 

Toll Free (Country WA callers only):
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service www.relayservice.com.au:  

 

Companion Card

Perth Concert Hall is affiliated with the Companion Card program. Companion Card holders are entitled to one complimentary ticket for their companion with their booking for any Perth Concert Hall event. For more information visit http://www.wa.companioncard.org.au/