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FAQs

The Perth Concert Hall box office generally opens for sales and ticket collections 90 minutes before the start of a performance.

The authorised ticket seller for any events sold on this website is Perth Concert Hall. Please be aware that Perth Concert Hall has no obligation to honour tickets purchased via unauthorised re-sellers.  If you attend an event with a ticket purchased via an unauthorised re-seller such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or otherwise, you may be refused entry to the event.

Please contact the Perth the Perth Concert Hall box office on 9231 9999 during business hours. 

Yes we do. To make a booking with your Companion Card please contact us during business hours. 

If an event is cancelled all ticket holders will be emailed with instructions for receiving a refund.

Unless explicitly permitted by the promoter, taking photos of the performance is a violation of copyright and NOT permitted. If a patron is seen using a recording device, an usher will ask you to stop and your camera may be confiscated.

If you arrive late to a performance, you will be admitted at the first suitable break determined by the promoter. Some events have a strict lock-out policy to ensure that seated patrons and performers are not disturbed. In this case the earliest admittance may be at interval.

No, there is no dress code in place at Perth Concert Hall.

It is required that you turn your mobile phone off upon entry into performances. A mobile device switched to silent may still disturb other patrons due to the light so it is asked that the mobile be switched completely off.

It is recommended you arrive at least 30 minutes prior to the show, especially if you need to pick up tickets from the box office.

Standard mail, Registered Post or collection at the venue.

If you purchased directly through Perth Concert Hall, tickets can be collected during box office hours (9am-5pm) or from 90 minutes prior to a performance. 

Best available seating automatically allocates seats to you based on your ticket request. It is the quickest way to purchase tickets but to ensure complete satisfaction we recommend choosing your own seats.

The handling fee factors in a variety of costs including those associated with processing and fulfilling your order and the technology you to provide you with our service.

If you purchase tickets in person from the Perth Concert Hall box office, you will not be charged a handling fee. 

Tickets purchased through Ticketmaster can be collected during box office hours or from 90 minutes prior to a performance. For tickets bought through all other resellers (e.g. PIAF, Australian Chamber Orchestra, Musica Viva), tickets can be collected from one hour prior to the performance. 

For any tickets purchased through Perth Concert Hall Ticketing, no refunds or exchanges are permissible except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Events in Australia, or at the discretion of the Promoter.

Please confirm that you selected “Post” or “Registered Post” as the delivery method when you booked your tickets. Your tickets should generally arrive within 7-14 days after purchase. If your tickets don’t arrive within this timeframe, please contact the Perth Concert Hall box office on 9231 9999 or boxoffice@perthconcerthall.com.au as soon as possible (prior to the performance date).

If your tickets have been lost or stolen, we can usually facilitate a ticket replacement. Please contact the Perth the Perth Concert Hall box office on 9231 9999 or boxoffice@perthconcerthall.com.au. We are not able to replace lost or stolen General Admission tickets, so please treat them like you would cash.

If not, contact us via one of the methods below and we’ll do our best to provide you the answers you need.

Tel: (08) 9231 9999
Email: boxoffice@perthconcerthall.com.au